Inbox Triage and Reply Drafts for E-Commerce
Done-for-you inbox triage and reply drafts for e-commerce stores. Sort customer email, draft replies in your voice, and clear the queue every morning.
Where this sits
Layer 3 of the AI Operating System: done-for-you workflows that produce real artifacts.
If you run an online store, your inbox is the front desk, the returns counter, and the complaints department all at once. Where is my order, can I change the size, the discount code did not work, do you ship to Ireland. Most of it is repeatable. None of it is optional. By the time you have read through the overnight pile, the morning is gone and the actual store work has not started.
Ayothedoc installs a Capabilities layer inside your AI Operating System that triages the inbox and prepares reply drafts in your voice. Order questions are matched against your store data. Shipping questions are answered against your real policy. Complaints are flagged for you to handle personally. You still press send. The system does the reading, sorting, and writing.
Where this sits in your AI Operating System
This page covers a Capability inside the wider AIOS. Capabilities are the done-for-you workflows that actually do the work. They only function because the other three layers are in place.
- Context: your store's voice, returns policy, shipping windows, common SKUs, and tone for VIP customers.
- Connections: your inbox, your store platform's order data, your shipping carrier status, and your help docs.
- Capabilities: this page. Triage incoming mail into categories and draft a reply for each one.
- Cadence: runs every few minutes during business hours and in a quiet morning sweep before you log in.
If new leads also land in this inbox, pair this with the free 60-Second Lead Engine so prospects get answered inside a minute.
What “done” looks like
- Every inbound email is sorted into a small set of buckets: order status, shipping, returns and refunds, product question, complaint, supplier, and personal.
- For each customer email, a draft reply sits in the message ready to send, written in your voice and signed off the way you sign off.
- Drafts for order status pull the live tracking link and a plain English status line, not a copy-pasted template.
- Complaints and anything emotional are flagged and never auto-sent. They wait for you with a suggested response and the order history attached.
- SLA: new email triaged within 5 minutes during business hours, drafts ready within 10 minutes, morning sweep clears the overnight queue before 8am local time.
- A daily summary lands in your inbox: how many emails came in, how many were drafted, how many need your eyes, and the top three recurring questions.
How we install it
- Audit (free, about 10 minutes). We look at a week of your inbox, count the categories, and confirm where the time is actually going. Run the audit.
- Install (10 business days). We connect your inbox and store data, write your category rules, capture your voice from past replies, build the draft templates, and test against your real recent emails before anything goes live.
- Operate (ongoing). The system runs every day. We add one new automation each week, refine the categories as your product line changes, and tune the voice as your store grows. See plans.
Expected results
- Time on email drops by 60 to 80 percent for stores doing 50 to 500 customer messages a week. Most owners get back 1 to 2 hours a day.
- First reply time on customer questions moves from several hours to under 15 minutes during business hours.
- Refund and complaint emails get handled the same day instead of sitting for two or three, which protects your review scores.
- You stop reading every order status email. You read the summary instead.
- Standing guarantee: across your full AIOS, we recover 40 or more hours a month for you, or we keep working free until we do.
Frequently asked questions
Will the system send replies without me seeing them?
Only if you ask it to, and only for the safe categories like simple order status. Anything involving a refund, a complaint, or a judgment call sits as a draft until you press send. You own the system and the send button.
How does it sound like me and not like a generic bot?
During install we read a sample of your past replies and capture your phrasing, your sign-off, and the way you handle the awkward ones. The drafts come out in that voice. You can edit any draft and the system learns from the edit.
What happens when we launch a new product or change our shipping policy?
You tell us once during the weekly check-in, or update your internal doc that the system reads from. The drafts pick up the new policy the same day. That is the Context layer doing its job.
Ready to see where your AIOS stands?
Score your AI readiness across the Four Cs in about 10 minutes. We send the audit and the three highest-leverage automations for your business.